Introduction
At Pookey, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Please read this privacy policy carefully. By using Pookey, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when creating an account:
- Email address
- Display name
- Profile preferences
Usage Data
We automatically collect certain information about your use of the app:
- Learning progress and statistics (words learned, XP earned, streaks)
- Game performance and completion data
- Language preferences and study patterns
- Device information and app version
How We Use Your Information
We use the collected information for the following purposes:
- Personalized Learning: To adapt our spaced repetition algorithm to your individual learning patterns
- Progress Sync: To save and sync your progress across devices
- Service Improvement: To understand how users interact with our app and improve features
- Account Management: To manage your subscription and provide customer support
- Communications: To send important updates about the service (with your consent for marketing)
Data Storage and Security
Your data is stored securely using industry-standard encryption. We use cloud services to ensure your progress is safely backed up and accessible across your devices.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
Our app may use third-party services that collect information:
- Apple App Store / Google Play: For in-app purchases and subscription management
- Analytics Services: To understand app usage patterns (anonymized data)
- Text-to-Speech Services: To provide pronunciation audio for vocabulary words
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your learning data
- Opt out of marketing communications
To exercise any of these rights, please contact us through our support ticket system.
Children's Privacy
Pookey is designed for users of all ages. To protect children's privacy:
- Users under 13 years of age are required to provide a parent or guardian's email address during account registration
- We will send a notification to the parent/guardian email to inform them of their child's account
- Parents or guardians may request to review, delete, or manage their child's personal information at any time by contacting support
- We do not knowingly collect more personal information from children than is necessary to provide the service
If you believe we have collected information from a child under 13 without proper parental consent, please contact us immediately.
Information for European Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To provide you with the Pookey service you signed up for
- Legitimate Interests: To improve our service and protect against fraud
- Consent: For marketing communications (which you can withdraw at any time)
Your GDPR Rights
In addition to the rights listed above, European users have the right to:
- Data Portability: Receive your personal data in a structured, machine-readable format
- Restriction of Processing: Request that we limit how we use your data
- Object to Processing: Object to our processing of your data in certain circumstances
- Lodge a Complaint: File a complaint with your local data protection authority
Data Transfers
Your data may be transferred to and processed in countries outside the EEA. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Data Retention
We retain your personal data only for as long as necessary to provide the service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please submit a support ticket: